Return Merchandise Authorization Numbers

• Before a customer ships a product back to Tailyn, the customer must obtain a valid RMA number.
• Products returned without an authorized RMA number clearly marked on top of the boxes, or returned without prior authorization, will be automatically refused.
• The RMA Department is allowed up to 48 hours (holidays and weekends excluded) to respond with an RMA Number and requested form. RMA Department e-mail address is service@tailyn.com.tw.
• Authorized RMA Numbers will expire 30 days after they are issued.
• Only the Tailyn products and quantity specified on the original RMA request can be returned with the RMA Number issued.
• We reserve the right to refuse any item returned without an authorized RMA Number.
• Products returned COD (cash on delivery) will be automatically refused.

In Warranty Repair & Replacements

• Tailyn warrants that the product is free from defects in material or workmanship under normal operation.
• Products deemed defective within the first 30 days of the warranty period are eligible for Warranty Replacement.
• Tailyn has a Ship after Receive policy. We must receive the products before we can ship your replacements. If any item is critical to your operation we suggest that a backup item/system be purchased - talk to our Sales Department.
• After 30 days, products returned for in-warranty repair are NOT eligible for Warranty Replacement.
• Tailyn does not provide loaner units.
• Tailyn is not responsible for any product returned with Physical damage, evident mishandling, evident misuse, illegal modifications, missing serial numbers , missing parts and/or improper packaging will automatically void the warranty .
• If you return a product to us for repair or "because it doesn't work" and the product is found to work properly then we will charge you an "Analysis / Inspection" charge plus the return freight.

Out of Warranty Repair Services

• If a product is outside the warranty period & requires repair we will inspect, repair & return the item to you for a reasonable charge for the work & the cost for freight
• Warranty exclusions include, but are not limited to, physical damage, evident mishandling, evident misuse, illegal modifications and/or improper packaging.
• Electing not to have Tailyn repair the product, Tailyn can dispose of the product on-site for a minimal fee, or the product can be returned to sender.
• Product has expansion 90 days warranty from the ship date to customer.

Labeling and Address

• The RMA Number must appear on the outside of the carton(s) in BOLD print. Any product returned without a valid RMA Number will be returned to the sender.

Packaging

• Customer controllers MUST be returned in anti-static bags. If they are not, Tailyn will consider them damaged and ship them back to the sender.
• To avoid voiding the warranty, use Tailyn or equivalent packaging to return products. This includes complete packaging, high-density foam and/or cardboard separators.

Freight Payment

• The customer prepays all inbound freight charges for both in-warranty and out-of-warranty repairs. Tailyn is not responsible for damage during shipment. We recommend that you insure the shipment.
• Tailyn will pay for surface/ground return freight only.